SUPPORT
As we’re a small team, it may take some time to get back to you with any specific questions or issues you might be having with Observation or Stories Untold. In the meantime, please have a look at the FAQ below, and if your issue is not covered, complete the form and we’ll take a look! Thanks!
Q: In Observation, I’m stuck at the first document screen and can’t seem to exit pressing X on the keyboard?
A: The symbol (a backwards arrow with X inside) represents “backspace”. We may change this in the future, but found it to be the standard icon used in these situations.
Q: The game [Observation] crashed on launch [PC] - help?
As of v1.11 we’ve enabled some fall-backs if your PC has crashed on start up to help you get in to the game. Usually this is the result of the game running at too high spec for the hardware. On crashing during startup, the game settings will revert to the lowest settings to allow you to get into the menu and make changes. Once there, there is an indicator in the graphics settings that will tell you if you are going above your RAM limit and likely to crash during gameplay.
Q: 'I’m getting an infinite loading screen on starting up Observation (PC] - help?
We’ve found that this is often caused by audio applications or enhanced audio drivers conflicting with the engine. If you are suffering from this issue when running Observation:
close any other sound or music applications, inc pro audio such as Pro Tools, FL Studio (if you don’t know what these are, then it won’t be the problem!)
go to Control Panel -> Sound and make sure the correct playback device is chosen and set as the ‘default device’
Try disabling any non-essential playback devices and closing non-essential applications
If you have no luck, get in touch using the form below!
Q: In Observation, I’m hearing audio but can’t see the main menu on PC, help!?
We’re aware of this issue but having trouble replicating it - we will attempt to patch in the future, but for now if this happens, follow these steps!
Start up game
When the intro’s are finished you’ll be in the main menu (even though you can’t see it)
Use arrow keys and go down 2 times and press enter (this will take you to the options menu)
Use arrow keys and go down 1 time and press enter (This will take you to graphics)
Use arrow keys and go down 2 times and use the left and right arrow keys (Allows you to change resolution)
Changing the resolution (and then back to whatever you want) should fix the issue from there on.
Q: I can’t seem to change language in Observation (PC + PS4)
A: Currently the game should detect the language set on your operating system/console, and display that in game. On PC (v 1.06 and above) you can now override this in the options menu and choose any of the supported languages.
Q: Can I request a key for streaming / review?
A: All key requests for Stories Untold and Observation are handled by our beautiful publisher Devolver Digital, and if you drop them a line, they may be able to help out. Please bear in mind that it may take some time to get back to you as they are often overloaded with requests. Thanks!
Q: Is Observation or Stories Untold coming to VR / PSVR? It would be amazing!
A: Nope, both are ‘flat’ games. We did actually spend a lot of time on building VR functionality into Observation as a test, but moving your head around as a human really doesn’t make you feel like an AI possessing a camera. It was much less amazing than you’d imagine, and actually made the game much much more troublesome and uncomfortable to play. We’ve always considered a VR version of Stories Untold could be interesting, but at the moment it’s not in our roadmap as we are all devoted to the next big game and unable to spare the time to work on something like that. For now!
Q: Can you tell us what is next? A sequel? Something New?
A: While we can’t be specific yet, we can say that it’s not Observation 2. We don’t have plans to make that any time soon, but we do know exactly what it is if we ever change our minds. Maybe one day, but for now Emma and SAM’s journey is over.
Q: My questions isn’t listed! I guess I should complete the form below?
Yep - feel free to ask any other questions or submit crashes/bugs via this form. If you have a crash, please can you attach any crash logs, crash dumps or Dxdiag to the message, and if you can put in as much detail as to when a crash happens and we can use this information to answer you better!
Please be courteous in your messages. We know some support issues are frustrating, but it’s a lovely and very real human on the other end of the email. Anything abusive just goes in the bin!